FAQ - WARRANTY

Warranty

What is the warranty on a new Hyundai vehicle?

The following components are covered for time and mileage limits indicated, whichever comes first:

5-year/100,000km Comprehensive warranty
3-years/60,000km Radio and Sound Systems warranty (i.e. radio, compact disc player, and GPS), DVD system
3-years/ 60,000km Paint warranty
5-year/Unlimited km Anti Perforation warranty
5-year/100,000km Basic emissions warranty
8-year/130,000km Major emissions warranty
3-years/60,000km Accessory Warranty *Dealer installed prior to delivery
2-years / 40,000km Battery warranty
1-year / 20,000km Adjustment warranty
5-year/Unlimited km 24-Hour Roadside Assistance
8-year/160,000km Hybrid system warranty [If applicable]

Refer to your Owner's Manual and Warranty Booklet for the most accurate information on your vehicle's specific model year.

Does the new vehicle warranty include the cost of vehicle maintenance?

No, the warranty does not include the costs related to maintenance of your vehicle.
Certain extended warranty packages are available for purchase that cover some maintenance items.

To remain under warranty, where should I get my vehicle serviced?

We suggest going to your local Hyundai dealership for all maintenance related work. Book an appointment here.
All warranty work needs to be diagnosed and repaired at a Hyundai Canada authorized dealership. Dealer locator.
Hyundai dealers know Hyundai vehicles best, including having all the proper specialty tools to get the job done right, the first time!

To remain under warranty, what should I get serviced?
To ensure your vehicle will remain covered by Hyundai Canada's Warranty, we suggest going to your Hyundai dealership at the recommended intervals prescribed in the owner's manual, specifically Section 8. Book an appointment here. Our service department can also answer any questions you have pertaining to the maintenance schedule.

I have a possible concern with my vehicle. What do I do and is it covered by warranty?

Whenever you have a concern with your Hyundai vehicle, book an appointment. If it requires immediate attention, contact us or locate the nearest Hyundai dealer.
The determination of whether a repair is covered by warranty or not is made once the CAUSE of the CONCERN has been found.
If the CAUSE of the CONCERN is due to a maintnenace related item or a non-warranty covered component, diagnosis/inspection and repair charges will apply.

Is my warranty valid at all Hyundai dealerships?

Yes, your Hyundai warranty is valid at all Hyundai dealerships.
It is considered best practive to maintain and service your vehicle at one location, in order to maintain the relationship and records.

Is my warranty valid in the United States when travelling?

Yes, both your Warranty and Roadside Assistance are valid in the United States when travelling.
To locate an American dealer, use the U.S. Dealer Locator.
You should not have to pay and be reimbursed after the fact.

What happens if I sell my vehicle before its warranty expires?

The warranty transfers to the new owner at no charge. Ensure to notify your local Hyundai dealership of the ownership change to ensure that Hyundai Canada's records are up to date for recall notifications.
Warranty start date is the day the vehicle was registered. This date can be found on your Bill of Sale (if bought new) or by contacting our Service department.
Ensure to provide receipts of maintenance to the new owner, to minimize potential future issues regarding warranty coverage, as there is no central database for this information.

Roadside Assistance

How long is my Roadside available for?

It is accessible in all our province and the United States, 24 hours a day, 365 days a year.
The service is available for a period of 5-years/unlimited kilometers, after the vehicle's in-service date.

What does Roadside Assistance cover?

Towing Service - Vehicle Inoperable
Battery Boosting Service
Flat Tire Changing Service
Lockout Service
Fuel Delivery
Mechanical Breakdown
Winching and Extraction Service
Trip Accident Assistance Service

What if my vehicle needs to be towed?

You can download the Roadside Assistance App to request services! Find it on the Google Play or Apple App store.
If your vehicle needs to be towed, even if it's due to an accident, call 1-800-268-9958. Tow truck will take the vehicle to the nearest Hyundai dealer.
When calling you will need to provide the VIN of the vehicle. VIN is found in corner of windshield, drivers door, and/or ownership/insurance slips.

What happens if I run out of gas or have a flat tire?

Hyundai's Roadside Assistance will come and deliver gas or install the spare tire for you.
Charges will apply for fuel added to the vehicle.

What is the Trip Interruption Benefit?

In the event a warranty-covered mechanical disablement occurs more than 100km away from your home and your vehicle is disabled overnight, due to a repair in process, Hyundai Roadside Assistance will reimburse you..
Reimbursement is for reasonable expenses, such as meals, lodging, or alternate transportation.
Trip Interruption Benefit is limited to $300 per trip interruption.

Extended Warranties

Are there any extended warranties I can purchase for my Hyundai vehicle?

Yes. At Orangeville Hyundai, we offer Hyundai Protection Plan for Mechanical Breakdown Protection.
Travel in comfort knowing your vehicle is protected should an unexpected covered breakdown occur.
Simply take your vehicle to any Hyundai dealership and factory trained technicians will handle the rest.
We also offer Nationwide Auto Warranty plans that offer protection throughout Canada and the United States.

What levels of coverage are there? Is there a deductible?

Plans are offered in several coverage levels, term lengths, and deductibles, which allows for your it to be personalized to your needs.
Each coverage level can have one of three deductibles: $0, $50 or $100. This would be what you pay each time there is a warranty claim.
If interested in pricing, contact us so that we can build the package for you and your vehicle!

What vehicles are eligible for a Hyundai Protection Plan?

Nothing complicated here, your Hyundai must be within 10 model years of new and have less than 160,000km at time of purchase.
Come talk to us to see what plan is right for you and your vehicle!

What are the benefits of the Hyundai Protection Plan for Mechanical Breakdown?

Besides exceptional coverage to protect your vehicle, Hyundai Protection Plan comes complete with an array of additional benefits:

Extended Roadside Assistance & Trip Interruption coverage
Rental Benefit - Replacement vehicle while your vehicle is repaired [$50/day, up to $300/repair visit]
Transferable - If you sell your vehicle, Hyundai Protection Plan is transferable to the new owner for added value
Claim-Free Reward - If you have no claims filed or additional benefits utilized, you have three reimbursement options!

Recalls

Why does a manufacturer issue recalls?

A manufacturer issues a recall when they find a safety-related defect in a vehicle or when a product does not comply with the safety standards.
Recalls are regulated and tracked federally by Transport Canada.
Consumers who encounter such problems can report them to Transport Canada

Where do I check to see if I have a recall?

You have a couple of options to check whether your vehicle has a recall...

Contact your local Hyundai dealer and provide your VIN.
Check on Hyundai Canada's Recall Tool.
Use the Motor Vehicle Safety Recalls Database.
For imported vehicles, use the Registrar of Imported Vehicles database.

How do recall notifications work?

Recall issuance and communication is performed by Hyundai Canada.
Recall notifications are done via mail to the owner of the vehicle registered in Hyundai Canada's system.
If ownership has changed, please visit your local Hyundai dealer with proof of ownership.

I heard about a recall on my vehicle, but checked and there isn't one. Why is that?

Recalls can vary in scope depending on the cause of issuance. Recalls are generally determined by targeting specific production date ranges.
Canadian [Transport Canada] and American [NHTSA] recalls are issued independently of one another.

Do I have to pay for a recall repair?

No. Just book an appointment at Orangeville Hyundai, or with your local Hyundai store and they will make any related repair to the recall without charge.
Please be aware that there may be additional work that a dealer may recommend that is not mandatory and not covered.